Privacy policy

Privacy Policy

Last updated: 15 September 2026

Wander Desk ("Wander Desk", "we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and manage personal information when you visit our website, use our online store, purchase our products, communicate with us or otherwise interact with our services (collectively, the "Services").

Wander Desk uses Shopify to operate our online store and process ecommerce transactions.

1. Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

  • your name;

  • email address;

  • telephone number;

  • billing and shipping address;

  • payment and transaction information;

  • information about products you purchase, return or enquire about;

  • information you provide when contacting customer support;

  • information contained in reviews, feedback or other communications you provide;

  • IP address and information about your browser, device and operating system;

  • information about how you use and interact with our website; and

  • information collected through cookies and similar technologies.

We generally do not need to collect sensitive information from you to operate our store.

Please do not provide sensitive personal information to us unless it is necessary for a particular purpose.

2. How We Collect Personal Information

We may collect personal information:

  • directly from you when you place an order, create an account, contact us, subscribe to marketing communications, submit a review or otherwise interact with us;

  • automatically when you browse or use our website, including through cookies and similar technologies;

  • from Shopify and other service providers that support our website and business operations; and

  • from third parties where permitted by law and reasonably necessary to provide our Services.

Where practical, we will collect personal information directly from you.

3. How We Use Personal Information

We may use your personal information for purposes including:

Processing and fulfilling orders

We use your information to:

  • process payments;

  • confirm and fulfil orders;

  • arrange shipping and delivery;

  • process returns, refunds and exchanges;

  • communicate with you about your orders; and

  • provide customer support.

Operating and improving our website

We may use information to:

  • operate and maintain our website;

  • improve our products, Services and customer experience;

  • understand how customers use our website;

  • personalise aspects of your shopping experience; and

  • identify and resolve technical problems.

Marketing

Where permitted by law and in accordance with your preferences, we may use your contact information to send promotional emails or other marketing communications about Wander Desk.

You can unsubscribe from marketing communications at any time by using the unsubscribe function included in our marketing messages or by contacting us.

We may also use cookies, pixels and similar technologies to measure advertising performance and help us deliver relevant advertising.

Security and fraud prevention

We may use personal information to:

  • protect the security of our website;

  • detect and prevent fraud or unauthorised activity;

  • investigate suspected misuse of our Services; and

  • protect Wander Desk, our customers and our service providers.

Legal and regulatory purposes

We may collect, use or disclose personal information where reasonably necessary to:

  • comply with applicable laws;

  • respond to lawful requests from government or law enforcement authorities;

  • resolve disputes;

  • enforce our Terms of Service; or

  • protect our legal rights.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, support advertising and marketing activities.

Some cookies are necessary for the operation of our website, while others help us understand how visitors interact with our store or measure advertising performance.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Shopify may also use cookies and similar technologies in connection with operating our store.

5. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These parties may include:

  • Shopify and Shopify-related service providers;

  • payment processors and financial institutions;

  • shipping and delivery providers;

  • fulfilment providers;

  • website hosting, technology and IT providers;

  • analytics and website performance providers;

  • advertising and marketing service providers;

  • customer support providers;

  • professional advisers such as accountants, lawyers and insurers; and

  • government agencies, regulators or law enforcement authorities where required or authorised by law.

We do not sell your personal information as a standalone product or business asset.

We may also disclose personal information where you have requested or authorised us to do so, or where disclosure is otherwise permitted or required by law.

6. Shopify

Our online store is hosted and powered by Shopify.

Shopify may collect and process personal information in connection with providing its ecommerce platform and related services.

Information submitted through our store may be processed by Shopify and its service providers, including providers located outside Australia.

For more information about how Shopify handles personal information, please refer to Shopify's privacy information:

Shopify Privacy Policy

7. Overseas Disclosure

Some of the service providers we use may be located outside Australia or may store or process personal information outside Australia.

For example, Shopify and other technology, payment, analytics, advertising and service providers may process information in countries including the United States and other jurisdictions.

Where applicable Australian privacy law applies to our handling of your personal information, we will take reasonable steps to handle overseas disclosures in accordance with those requirements.

8. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include access controls, secure technology platforms, authentication measures and the use of reputable third-party service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • provide our Services;

  • maintain transaction and business records;

  • comply with legal and accounting obligations;

  • resolve disputes; and

  • enforce our agreements.

When personal information is no longer reasonably required, we may securely delete or de-identify it, subject to any legal or operational requirements to retain it.

10. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will consider and respond to reasonable requests in accordance with applicable privacy laws.

We may need to verify your identity before providing access to or making changes to personal information.

11. Marketing Preferences

If you receive marketing communications from us, you can unsubscribe at any time using the unsubscribe link included in the communication.

You may also contact us directly to request that we stop sending you marketing communications.

Even if you opt out of marketing communications, we may continue to send you important transactional or service-related communications, such as order confirmations, shipping updates, refund information or responses to customer enquiries.

12. Children's Privacy

Our Services are intended for general audiences and are not directed specifically at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided us with personal information in circumstances where it should not have been collected, please contact us so that we can consider appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing it with personal information.

14. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, and where applicable under Australian privacy law, you may contact the Office of the Australian Information Commissioner (OAIC).

You can find information about making a privacy complaint at:

Office of the Australian Information Commissioner

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology or legal obligations.

When we make changes, we will update the "Last updated" date at the top of this policy.

We recommend checking this page periodically for the latest version.

16. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

Wander Desk
21 Hydrae Street
Revesby NSW 2212
Australia

Email: anthonyraj.stephenarnold@gmail.com

Business/legal entity: Wander Desk
ABN/ACN: 59965689364